Copia Global is bringing e-commerce to low-middle income people in the developing world, transforming this historically neglected market into empowered global consumers. It is the best of Amazon plus Fedex plus a healthy dose of BoP expertise. Just as the Sears catalog revolutionized life in the pioneer days of the United States, Fedex revolutionized distribution and Amazon revolutionized life in the internet age, Copia is similarly creating a whole new medium to reach low-middle income consumers. By making accessible a wide range of trusted, reliable consumer goods - from rice to motorcycles, from mattresses to hammers, from soap to solar lights - Copia improves the quality of life for consumers at the middle and base of the economic pyramid. The advent of mobile technologies is the game changer, enabling Copia to provide a profitable, high quality service to low income people for the first time in history. With $5T of annual income, the peri-urban and rural populations of the developing world represent a huge untapped market opportunity. These populations remain under-served with no trusted, affordable access to reliable, basic necessities. Using mobile technologies, Copia Global can connect billions of people with the global economy, thereby enhancing their lives. Founded in Silicon Valley in 2013, Copia started its operations in Kenya and is now serving 1,000 locations throughout central Kenya, generating more than $400,000 in monthly revenues and growing at 15% per month. The Role Got early stage entrepreneurial energy? Ready for a muddy boots experience? Want to build the next Amazon on the new frontier? Based in Nairobi, Kenya and reporting directly to Copa’s CEO, the VP Supply Chain & Logistics will be responsible for leading the development and implementation of supply chain and logistics strategy to support the company’s goals across all countries of operation. Responsibilities The VP Supply Chain & Logistics’ primary responsibility is to develop strategy, capabilities and initiatives to support company’s performance and be responsible for all Supply Chain & Logistics processes, infrastructure and enablers to meet customer’s expectations. You will lead management routines to monitor core supply chain and logistics performance, including delivering against product and service level agreements and cost objectives utilizing best practice and external bench-marking. Specific responsibilities include the following: Develop supply chain and logistics strategies that support and meet company strategy, company performance objectives and customer expectations. Maintain routines to ensure delivery of core supply chain metrics in terms of cost and service. Minimize company risks and maintain compliance in area of environment, health and safety (EHS). Identify and develop talent within supply chain and logistics. Manage and optimize multi country supply chain & logistics networks with multiple distribution centers. Identify and implement best in class supply chain & logistics technology, infrastructure suitable to the scope and size of the business along with disciplines that underlie a supply chain and logistics operation. Drive operational excellence and best practices across the network. Requirements The VP Supply Chain & Logistics is a high-level strategist with diverse supply chain & logistics tools in the shed, a day-to-day operational magic maker and a cross-team player. You should not only possess the strategic leadership of a business professional but the creative problem-solving abilities of an entrepreneur, and the desire to roll up your sleeves in the early stage of a company’s development. The ideal candidate has a track record of supply chain & logistics expertise but most importantly, corporate leadership. You will provide leadership on new opportunities to grow the business and be flexible in the fast-changing environment of a start-up business in a developing country context. Specifically, the VP Supply Chain and Logistics will have: A university level degree in Business or Engineering. Over 15 years of supply chain management & logistics experience in progressively senior positions. Operations experience is required and experience in a retail and/or e-commerce environment would be advantageous. Strategic planning skills, a strategic thinker with confidence and speed in execution. Strong project management skills. Strong analytical, financial & P&L skills required to succeed, demonstrated ability of managing performance, supply/demand forecasting & distribution across a variety of product lines. In depth knowledge of key supply chain & logistics processes, technology and current best practices. A customer-centric outlook with results driven focus centered on quality management and continuous improvement. Demonstrated ability to create, lead and inspire a team. Outstanding communication and interpersonal skills with the ability to interact with all levels of the company. Flexibility to thrive in an unstructured environment. Ability to embrace changing market dynamics. Entrepreneurial spirit. Capacity to build relationships internally and externally. Solid judgement to know what is appropriate for the company size/scope.
EcoZoom is a social enterprise and certified Benefit Corporation dedicated to bringing ecological products to the world. They believe that all people, regardless of socio-economic status, should have access to beautifully designed products that will improve their health, income and environment. In developing countries, more than 3 billion people do not have access to modern fuels like electricity and gas. Instead, they cook with biomass, often on smoky three stone fires or inefficient, unimproved stoves. This results in huge impacts on people and the environment. EcoZoom cook stoves offer a solution that is healthy, efficient and eco-friendly as their range of clean cook stoves saves people up to 70% on fuel consumption and produce 60% less smoke. Another benefit of the EcoZoom products is that women and girls spend less time travelling long distances to collect firewood, and less time in the kitchen, leaving room for education and other activities. In the developed world, EcoZoom products are used for a different cause; they are perfect for camping, backyard cooking or in case of an emergency. Whilst cook stoves are their main product, EcoZoom also sell solar lamps, water filters and reusable sanitary pads. The Role EcoZoom is looking to recruit a Global Sales Manager to play a key role in the organization’s development and expansion plans into other territories and primarily be responsible for account management, business development and sales strategy (both in emerging as well as developed markets). The expectation however is that this individual will be part of the company’s succession plan and have the ability to assume a senior leadership role within the organization within a couple of years. The Global Sales Manager will be based in Nairobi with travel across Africa, and will be reporting to the Chief Executive Officer. Responsibilities The primary responsibilities of the Global Sales Manager are: Lead the sales effort of the Global business, looking for opportunities to grow the business, whether through partnerships or new initiatives and work to take advantage of those opportunities. Manage key accounts to drive recurring sales and grow business with them. Win new business. Be able to think commercially and strategically, understanding key drivers of the business and negotiate deals with customers accordingly. Develop a sales strategy for entering new markets and expanding the business across Africa, Asia and developed markets (US, Europe, Japan). Analyze sales and other reports that give insight into how the company can make adjustments to improve performance. Provide status information to senior internal personnel including forecast/pipeline information and Key Performance Indicators (KPIs). Work closely with other members of the EcoZoom management team to establish a culture of innovation and collaboration. Work closely with the Global Marketing Manager to win new business and drive sales of their key customers. Foster a productive, positive workplace environment. Maintain and build strong relationships with strategic partners ensuring best in class customer service. Be involved in all other aspects of the business as and where appropriate. Requirements The incumbent must; Ideally have a solid background in sales, account management and/or business development. Have a solid business management background with demonstrable success in multiple aspects of business operations with a lean towards business development and sales. Prove their ability to think strategically and creatively and communicate at a high level to senior managers and outside parties. Prove their ability to set-up relationships with new potential customers and harness existing relationships with them to grow sales. Possess superior verbal and written communication; multi-tasking, organizational and prioritization skills. Have excellent analytical skills with the ability to consider multiple variables in order to make strategic decisions. Have a Bachelors level degree. Masters / MBA is desirable though not essential. EcoZoom is an ambitious and fast moving company. This is a career track position with enormous potential for growth and development into a senior leadership position for the right individual.
The commercial aquaculture industry in East Africa is growing rapidly, based on strong demand and excellent natural resources. Aquafeed is a critical input to this industry, but there is currently no high quality aquafeed produced in the region, leaving commercial farmers to import it, which is expensive, administratively taxing, risk-laden and working capital hungry. As a result, there is a significant market opportunity to produce high quality aquafeed in East Africa. Victory Farms is seeking to develop a pioneering aquafeed mill in Kenya to address this opportunity, potentially in partnership with a leading international aquafeed mill operator or a local player that is ramping up its capabilities. The Role The Project Manager will lead the development of this project, through detailed feasibility phase and supporting investor due diligence to construction. There will be the opportunity, should this be desirable to all parties, to take a leadership role in the management of the mill once established. Key Responsibilities The role will report to the CEO and will be responsible for: Feasibility Elements (3-6 months) Brief market analysis to clarify in detail the opportunity, targeted customers, key competitors and required quality and pricing of the product(s); ? Detailed evaluation of the cost structure for building and operating a feed mill to achieve the above level of quality and price point, including: ? Development of basic technical specifications for the mill, bearing in mind and developing opinions on various equipment trade-offs and costing’s, levels of automation, etc.; Required human resources; Likely sources, quality and costing of raw materials, both those available within East Africa and, for those that need to be imported (including a possible pre-mix), clarifying costs and import hurdles based on country and HS Code at port or border; Robust and thorough mapping of the logistical plan for moving inputs into the mill and finished goods out of the mill, including the options and costs for transporting raw materials to the mill site. Options may exist that are not currently in practice in this region, so role also requires candidate to evaluate new or potential transport methods beyond roads; Tax incentives available. Development of full financial projections for mill, based on the above; ? Support information requirements for due diligence of mill investors. ? Construction and Set-up Elements (8-12 months) Prepare detailed flow-through planning for all aspects of operating the mill; ? Prepare multiple land site options in areas of interest for the mill and select leader; ? Incorporate mill legal entity; ? Lead construction of mill on time and budget, including multi-workstream, complex coordination of construction activities, equipment installation and calibration, and testing; ? Contribute to negotiation of most favourable terms with local and national governments; ? Contribute to mill operator team design and recruitment. ? Experience The ideal candidate is a strategic thinker who combines experience with agro-processing, an ability to critically evaluate a complex terrain, and superior organizational skills, attention to detail, numeracy and financial literacy. The Project Manager will bring solid experience in East African markets, and a love for working with world-class talent. ? Ability to develop strong and reliable methodologies on costing assumptions, requiring more than a web-based data set – instead combining desk research with field research and actual data points where needed; ? Significant experience and understanding of agro-processing, with direct work in building agro organizations, logistics, marketing at multiple levels, and operational sales development; ? Teamwork skills that excel in multiple settings, from high-level strategy work and white-boarding, to nitty-gritty in-the-market learning, teaching, and presence; ? Ability to learn quickly, develop and test hypotheses, and innovate in an African setting, emphasizing simple and low-cost solutions that are repeatable and easily translatable; ? Financial modelling skills; ? Dedicated to building a world-class organization with commitment to ethical standards in ?line with global organizations; ? Experience developing logistical models with complex supply routes and requirements for fast-paced, high quality deliveries; ? Experience in Africa and milling a strong advantage; ? Mindset capable to assimilate data + analytics + strategy to formulate action-able plans; ? High levels of attention to detail and thoroughness. ? Knowledge The nature of the deliverables will continue to evolve based on the work carried out and discussions with potential investors in the mill, but will include: ? Basic technical, logistical and organizational plan for the mill; ? Robust financial model inclusive of capital outlays, operating costs, and revenue levers; ? Detailed Gantt-style planning for all of the steps required to get from today to the first feed bag off the mill; ? Map of agricultural lands in East Africa, quantifying current production by region, and potential production by region; ? Quantitative and qualitative assessment of geo-political environment, various trade and investment (dis)incentives with qualifications on which are realistic. ?
Our Client d.light is a global social enterprise aiming to improve the lives of the two billion people in the developing world that live without access to reliable energy. They provide distributed, affordable solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. d.light innovations have led and shaped the market since 2007 when it introduced what was then the world’s most reliable, affordable solar light. Their market development was akin to the early stages of the mobile phone industry where the rapidly growing, consumer-driven adaption of the latest global technology rose above less functional and more costly utility-based alternatives. With an expanding product range currently distributed in over 10,000 retail outlets in over 60 countries to over 50 million customers, the company is manifesting its vision for the future of energy in the developing world. d.light believes the most successful energy supply solutions in the developing world will be distributed and renewable. Demand for reliable, affordable power is growing exponentially with rising consumer incomes. Centralized grid distribution systems are too costly for governments, too risky for private investors, and too slow to meet demand whilst broad adoption of fossil fuel solutions represents a potential climate catastrophe. Rapid technology improvement is enabling higher performance, lower cost solutions than ever before. Enterprises that can respond to these realities with the right combination of product, distribution and marketing stand a very good chance of becoming large, profitable, and durable businesses, while making a material impact on one of the world’s largest and most intractable obstacles to sustainable development. Position Description The job holder will be responsible for developing, implementing, and continuously improving on the d.light Africa services strategy to improve business value and enhanced significant experiences to their customers. This role will be based in Nairobi, with frequent international travel, approximately 30% of the time. The Director Customer Experience Africa will report to the Managing Director Africa. Key Responsibilities Oversee the end to end contact center engagements (scope design, partner sourcing/onboarding and operational management of call center operations) to attain d.light defined standards within Africa vertically integrated markets. Oversee the end to end Africa after sales strategy execution (define strategy & scope, warranty management, after sales center framework, 3rd party vendor contracting /management and spares forecasting & budgeting) within Africa Vertically Integrated Markets. Oversee the end to end quality management initiatives for Africa (Define assessment frameworks and feedback on quality standards for d.light products to key business stakeholders). Champion the “Voice of the Customer “ Initiative – project manage the proactive initiatives aimed at sharing customer feedback/insights, customer experience and improvement activities. Lead & create a climate that attracts, retains and motivates top quality team members. Key Performance Indicators Positive growth of Africa Net Promoter Score; Positive improvements in Customer Turn Around Time (TAT) and Efficiency Scores for Service Centers. Reduction of Delinquency related Dollar costs associated with Warranty Related management. Contact Center Metrics to be within accepted best practice standards (call abandonment rate to be at 5%, Average Handling Time, budget management (agent – cost rations to be within best practice benchmarks), call reduction initiatives (reduce calls to Contact Center). Customer Experience Project Execution (projects are delivered within signed off time/scope/cost). Skills and Experiences Bachelor’s degree in sales & marketing. Graduate degree in a related field is desirable. Minimum of 8-10 years’ experience in customer experience with a proven record of developing customer facing strategies which drive customer satisfaction, after sales management and revenue contribution within different geographies in Africa. Experience in working with senior teams to develop & execute the customer experience strategy of a mid-size or large corporate with operations at different geographies. Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives and productivity (utilization). Strong mindset for continuous improvement and meeting or exceeding expectations and ability to demonstrate complete discretion and confidentiality. Experience leading in a fast-paced environment (preferably in a sales organization or high-tech organization), partnering with senior business leaders. Superior verbal and written communication skills, with an emphasis on tact and diplomacy. Business driven, people focused, with exceptional influencing skills; excellent organizational, multi-tasking, presentation and time-management skills. Passion for social enterprise, development of people and environmental benefits.
I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services. From June 2013, I&M Bank shares were publicly traded in the Nairobi Stock Exchange through the acquisition of its entire shareholding by I&M Holdings Ltd, a publicly listed company. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and I&M Bank Rwanda Limited. The Role As part of the I&M transformation journey under its digital strategy, the Bank is looking to set up a Digital factory as an initiative that will drive its digital strategy which aims to deliver best-in-class digital products and solutions. The vision seeks to fully transform I&M digitally delivering significant efficiency and creating opportunities for increased revenue from advanced analytics, automation and connectivity. The factory will be expected to deliver solutions that are customer centric in design and that will radically simplify business requirements and scale fast to full utilization using a clean sheet approach to deliver the desired value. I&M Bank is seeking a Digital Manager who will be responsible for building a digital unit that will lead the cultural and technical transformation of the bank. This will entail: Designing and delivering customer journeys to improve the customer and business experience. Customer attraction through the digital platform and creating opportunities to increase revenues. Working in liaison with Heads of Department to transfer skills into the broader organization. Key Responsibilities The role will report to the General Manager Strategy and Transformation and will be responsible for: Guaranteeing consistent delivery across all digital solutions developed to ensure high quality customer experience. Ensuring all digital projects have clearly defined metrics to evaluate success and continuous measurable improvement. Working closely with management to identify and prioritize potential digital projects. Serving as a thought leader and trusted partner to the CEO and other heads as well as helping them transfer agile digital ways of working with their respective teams. Potential Partnerships Keeping track of key developments in the digital space across all industries and continually identifying new ideas, tools and trends that could provide opportunities for new developments. Identifying potential digital startups and companies in the market for partnerships with digital unit. Innovation & Knowledge Budgeting for and enabling teams to experiment and build concepts and projects to generate product ideas. Lead teams by example and create knowledge repositories and external publications for innovative and success stories from the organisation. Experience The ideal candidate should have/be: A good academic background and deep experience in digital solutions or digital marketing in a B2C company. Experience developing and implementing digital strategy in an Agile approach. Successfully demonstrated analytical and conceptual knowledge and a highly efficient and structured work method. Entrepreneurial with a track record of thinking differently. Dynamic, mature and highly collaborative. Good networks within the local and global digital community by participating/speaking in meet-ups, conferences, Hackathons & similar other external digital events. Knowledge To be successful in this role, the person will have to demonstrate a successful track record against the following competencies: Functional Abilities Building a coherent digital strategy and successfully delivering a pipeline of value-creating innovation. Strong technological knowledge, covering API architecture, next generation computing and big data analytics. Experience in working with various departments within the organization to develop internal projects to optimize productivity or process using data. Ability to coach product owners to develop new creative concepts and then take them from discovery phase through to delivery. Customer Focus Ability to coach product owners and squad teams to think as a customer, to anticipate new customer needs and to further develop the range of ?services to the mutual benefit of both parties. Experience in the use of analytics tools to generate customer insights. Ability to translate needs into digital strategies and successfully implement and optimize them. Ability to anticipate changing client organization needs, including the expectations of partners. Leadership Skills High level of personal maturity and natural influence. Good standing and assertiveness, with an excellent teamwork attitude; Proven ability to influence and coordinate teams beyond his/her own department. Experience in building and managing successful teams that work well together, particularly cross-functionally. Proven determination, ability to show persuasiveness and leadership in difficult situations. Ability to deal with quick decision making processes in complex organizations. Strong communication skills in dealing with leadership, key clients, business partners and teams. Personal Characteristics Independent, trustworthy and charismatic with absolute integrity. Good measure of creativity, social competence and ability to work on a team. Entrepreneurial with proactive management skills and a "can do attitude.” High energy levels, stress resistance and cultural openness will be highly valued.
Flare is a fast-growing startup building the emergency response of the future. Their vision is that no matter where you are, or who you are, emergency response is only minutes away. In just under a year of operating in Kenya, they have the largest fleet of ambulances and fire responders on one hotline, have massively reduced response times, and have attracted tens of thousands of members through corporate partnerships. The early success of this network is largely due to the heroes that use the Flare platform: medical professionals, hospitals, ambulance operators, and firefighters. These are the partners who initially inspired them to build the Flare platform, and who they are now looking to further engage in building the emergency response of the future. The Role They are looking for a strategist, people person and public speaker. You are responsible for representing the Rescue brand to corporates and consumers. Rescue is the way that you access the growing and extensive Flare network of first responders through a membership service. They are obsessed with perfecting the customer journey and ensuring that they become a permanent service that you cannot live without. They are a lean team of two founders, several tech and healthcare people, and a puppy. They are growing and focused on creating a fun, solid, and passionate atmosphere in their office. You should be a team player who is ready to join a small and growing family. Ideally, you must; -Love and understand unbelievable service. Until everyone realizes their vision of providing life-saving services through Rescue, you aren’t happy. They believe only the best service is what leads to someone becoming a loyal member. -Only accept quality work from yourself and others. You take ownership over your work and pride in what you do and produce. You enjoy being critical yet tactful and helping others also produce quality work. - Enjoy mentoring and people management. You are helping to shape the direction of the Rescue product and team and should like to assemble teams and guide the direction of something new. -Love being social and are energized by meeting new clients, members and engaging with the public. You draw people to you and secretly enjoy being in the public eye. -Have a background. They don’t necessarily care what, but they want you to be experienced. This shouldn’t be the first time you’re in a leadership position (in a big way). They want to hear about other experiences where you’ve started a new business unit, team, built a loyal customer following or done something impressive. Responsibilities - Manage the growing portfolio of corporate partners and individual households who they have committed to providing life-saving emergency services. - Help define the customer journey and how they ensure it matches their vision and values from the point of awareness to selling to providing their services. - Manage the day-to-day of the customer experience and quickly learn what is and isn’t working to adapt their engagement strategy and overall journey. - Work with their Medical Dispatchers and Sales’ teams to ensure consistency throughout their service provision and promotion and to incorporate learnings and feedback. - Represent the Rescue brand through meetings, the media and public events. Values Unity: At Flare, they believe that they are greater than the sum of their parts. Along with their ambulance company and hospital partners, and using the Flare technology, they can effectively service the entire country, guaranteeing better response times and better coverage than any one company could ever do alone. Integrity: They make a promise to their partners that they will always be transparent and remain committed to growing their businesses alongside theirs. Excellence: At Flare they aim to make quality emergency care universal. They’ve made a lot of progress, but it will take grit, creativity, and an ongoing commitment to being better than yesterday - as individuals, as a team, and as a greater network of emergency response. Speed: In an emergency, every minute matters. It can save your life. They value speed in first response as much as in their day to day work.
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