Chief Operating Officer

Our client is in the process of acquiring a domestic parcel services company and using it as a platform to build a regional leader in the Courier Express Parcel (CEP) sector. The acquisition target needs an operational turnaround to drastically improve its core B2B business, following which they will launch a new suite of exciting services and technologies to suit a wide variety of B2B, B2C and C2C customer needs in last-mile logistics.

The opportunity

Our client is looking for an experienced Chief Operating Officer (COO) to oversee the company’s ongoing operations and procedures. You will be the company’s second-in-command reporting to the Chief Executive Officer (CEO), and responsible for the execution of the business strategy – turnaround in the short-term and rapid growth plus increasing excellence in the medium- and long-term.

You will maintain control of diverse business operations, so you are expected to be an experienced and efficient leader with excellent people skills, business acumen and exemplary work ethics.

Your role

  • A change agent – lead the turnaround effort
    • Implement deep cultural change and modern ways of doing things
    • Carry the wounded and leave behind the dead
    • Drive operational efficiency (fleet opex, resource productivity, and throughput optimization)
    • Convert high fixed cost structures to flexible and variable structures
    • Dramatically reduce leakages, losses and damages
  • An executor – focus on operational implementation
    • Build capabilities required to expand service offerings (X2C, same-day / time-definite, COD, 3PL, etc.)
    • Implement asset-light operating models (franchises, PUDOs, and outsourcing non-core activities)
    • Introduce a data- and metric-driven culture (recording, monitoring, analyzing, actioning, rewarding)
    • Deliver continuous improvement and keep the business performing at its peak
  • A right-hand partner – accept the business as your own
    • Complement the CEO’s experience, style, knowledge base and penchants
    • Lead and oversee the day-to-day operations
    • Focus on the operational details necessary for near-term success
    • Actively contribute in the professional and personal development of direct reports

What the company expects from you

  • Wholehearted belief in the board’s and CEO’s leadership
  • Full alignment with the CEO’s vision
  • Both eyes on execution and implementation
  • Humility towards front-line operators

What you can expect of the company

  • Rich, clear communication about the strategy
  • True authority, real responsibilities, and clear decision rights
  • Coaching, counselling, and objective recognition of your success


  • Proven experience as a COO or relevant role
  • An insatiable drive for true transformation
  • Attentiveness to the smallest details
  • Working knowledge of data analysis and performance metrics
  • Outstanding organizational and leadership abilities
  • Excellent interpersonal and communication skills
  • Bachelors degree; Masters degree is a plus