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Job

Kenya Data & Services Manager

  • Location

    Nairobi , Kenya

  • Sector:

    Energy

  • Job type:

    Permanent

  • Published:

    3 months ago

Azuri Technologies Kenya Ltd, with global headquarters based out of Cambridge, UK, has an ambition to deliver a revolutionary PayGo solar power technology and business model to off-grid emerging markets, enabling users to benefit from clean renewable energy and simultaneously reduce their energy spend.

The company has successfully set up in multiple countries in Africa deploying home lighting systems to rural users.

The Role

Azuri Kenya’s Data & Services Manager has two main roles:

  1. Managing the specification, execution and management of offline distribution tools (designed/build/codified by HQ)
  2. Managing the collection and analysis of distribution data from the tools and surveys (overseen/reviewed by HQ)

You will report to Azuri’s East Africa Operations Manager as most tools and data are handled by their Calls and Service Centre(s), but work closely with Azuri’s Services Team and Data Team in UK HQ.

Azuri HQ are responsible for designing and developing services that improve distribution efficiency/cost and customer experience. And leading the collection and usage of data to guide decisions, from financial to agent tasks. You will be their hands, eyes and ears on the ground, to ensure the right tools and data is developed and used.

The ability to see both the big and small picture is crucial. The ability to work well with little or no supervision goes without saying. The position requires a candidate who is ambitious, disciplined, organized, driven, and above all, technical and analytical.

Responsibilities

Data Management:

 

 
  • Feed into process design from a data/tool perspective

 
  • Manage data collected on offline forms and sheets

 
  • Improve and fix data collection tools in collaboration with HQ

 
  • Ensure data collected is of the right type and quality

Surveys & Research:

 

 
  • Scope requirements for ad-hoc data collection

 
  • Develop tools for ad-hoc data collection in collaboration with HQ

 
  • Analyze regular and ad-hoc data collected

Reporting:

 

 
  • Draw insights from analysis and present recommendations to stakeholders

 
  • Debug existing reports and stabilize for automation as Dashboards

Dashboards:

 

 
  • Develop Dashboards to improve visibility in collaboration with HQ

 
  • Update and share Dashboards across the business

Metrics & KPIs:

 
  • Support HQ calculation of, and share metrics and KPI's across the business

 
  • Collect feedback on trends and share across the business

 
     

Qualifications

  • Superlative Microsoft Excel and Google sheet/form skills, (other skills such as expertise with Tableau, Microsoft Power BI, etc. may be an advantage)
  • Commitment to renewable (solar) energy and increasing access to electricity for Kenya’s off-grid markets preferred
  • At least 2 years of experience in data analysis, if not data science
  • Excellent communication skills both verbal and written
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives – and being able to do so remotely
  • Excellent interpersonal skills
  • Open to direction and collaborative work style and commitment to get the job done
  • Ability to challenge and debate issues of importance to the organization
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Ability to understand and jump from the very large “bird’s-eye-view” picture down to the granular, customer level view.
  • High comfort level working in a diverse environment