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Job

Senior Manager - MCommerce

  • Location

    Nairobi, Kenya

  • Sector:

    E-Commerce

  • Job type:

    Permanent

  • Contact:

    Sehar Neky

  • Job ref:

    185

  • Published:

    6 months ago

  • Expiry date:

    2019-03-21

  • Consultant:

    #

Twiga Foods is a supplier of FMCG and Fresh Fruit and Vegetables (FFV) to vendors in urban African markets. They provide cashless B2B system to serve a distribution network of kiosks, small scale vendors, mama mbogas and more. Their goal is to make high quality goods easily accessible to  vendors at a more reasonable cost. 

The Role

They are looking to recruit a ?Senior Manager - MCommerce ?to drive efficiencies and results across their sales process, strategy, growth and MCommerce platform. This is a data-driven change management role, and the ideal candidate must be a self-starter with senior management level experience in cross functional teams - sales and tech. You’ll succeed in this role if you enjoy building things from the ground up; you understand the balance between short-term needs and long-term investments and if your working style is goal-driven, commands instinct?, and is decisive. 

Responsibilities

Customer Experience  

  • Build a customer journey that identifies and quantifies key factors for customer success.
  • Design and Implement a delivery system that achieves a seamless order and delivery experience for the customer. 
  • Manage all elements of customer satisfaction by providing after sales services and overseeing incoming  queries and  complaint resolutions. 

Sales  

  • Drive targets, ensure consistent sales goal setting processes, design sales incentive plans, partner with cross-functional teams and sales leadership. 
  • Develop a prioritized project roadmap to achieve a new and to revamp the existing sales management processes and systems. 
  • Manage the growth funnel in terms of customer acquisition, activation, retention, referral and revenue. 
  • Develop an integrated MCommerce route to market strategy.  

MCommerce Platform 

  • Oversee MCommerce platform adoption across stakeholders. 
  • Develop and implement a strategy that drives organic customer generated orders on the platform   
  • Analyze platform generated user insights to inform strategy. 

Leadership & Mentoring

  • Provide guidance, mentorship, and leadership to the sales team, enabling them to improve their processes and procedures both internally and customer-facing.
  • Design a customer service agent training program. 

Does This Sound Like You?

  • Senior leadership experience in MCommerce or ECommerce organizations working cross-functionally with Sales and Tech. 
  • Desire to take initiative; lean in with your team; thrive on change and comfortable with ambiguity. 
  • Strong communication & interpersonal skills. 
  • Strong organizational, analytical, and problem-solving abilities. 
  • Strong MCommerce acumen and knowledge of best practices.