MYDAWA is a technology based service that enables consumers to purchase authentic high quality medicines, health and wellness products. They assure quality and give consumers value for their money for medicine purchased. The service, a first of its kind globally, has been developed in Nairobi in collaboration with a diverse array of healthcare practitioners. MYDAWA aims to bridge the gaps between healthcare providers and patients thus improving quality and cost of care. MYDAWA features a unique track and trace mechanism that consumers can use to verify authenticity of products from source, while offering convenience and privacy to the consumer. It also offers value for money as it does not charge any service fees, transaction or delivery costs. The Role The Head of Customer Service/Experience will always stand out as the voice of the customer throughout the ever-evolving customer journey. Organizational, documentation and project management skills are key. The incumbent will specifically; Lead the Customer experience team. Monitor the KPIs and drive continuous improvements to ensure an outstanding Customer Experience. Lead process improvement. Lead customer loyalty. Key Responsibilities This role will report to the Managing Director. Core responsibilities include; To continually asses and enhance the MYDAWA “customer journey” and be the voice of the customer in future developments. Deliver an outstanding Customer Experience to differentiate MYDAWA above the competition managing and evolving routes for customers to contact them. Effectively manage the Customer Experience team Maintain the highest Service Level Focus on First Call Resolution Quality Assurance Manage social media responses to customer contacts Evolve the customer service function and knowledge base to enhance and support customer experience. Manage and enhance the CRM tools and capabilities. Constant process improvement to eradicate the top drivers of customer dissatisfaction. Constant assessment of customer interactions and analysis on reasons for contact Root Cause Analysis Customer Journey improvements Customer surveys Call Conversion on inbound support calls Outbound Calling – develop tele sales capability to turn CE from a cost center to a profit center Chronic Care - Reminders & Refills Loyalty Program implementation Constantly improve customer retention and reduce churn. Document and assist in the evolution of various customer orientated marketing tools, including website, apps, social media, etc. Maintain and evolve all customer KPI reporting tools. Drive rigorous quantitative and qualitative analyses of customer feedback, journeys and pain points using leading practice research and analytics methodologies. Lead the executive level voice of the customer which includes the development and sharing of customer stories and identify opportunities and areas having the greatest impact on loyalty or growth that will provide us a competitive advantage. Establishing an effective regular and timely communications plan with the Company and / or Board. Deliver (at a minimum) a weekly report and review to the MD of key deliverables and priorities. Contributing to and following an effective communication plan with other contractors and / or partners engaged by the Company. Develop research questions to affirm any assumptions with consumers. To assess the principal risks of the Company as regards Customer Experience efforts and to ensure that these risks are being monitored and managed. to ensure effective internal controls and management information systems are in place; to abide by specific internally established control systems and authorities, to lead by personal example and encourage all contractors to conduct their activities in accordance with all applicable laws and the Company’s standards and policies, including its environmental, safety and health policies to ensure that the Company has appropriate systems to enable it to conduct its activities both lawfully and ethically to ensure that the Company maintains high standards of corporate citizenship and social responsibility wherever it does business Ensuring that all customer engagement efforts meet relevant regulatory standards To carry out other duties as may be reasonably requested from time-to-time by the Company, Board and / or other related parties, consistent with the skills and experience presented by the Contractor Establishing an effective regular and timely communications plan with the Company and / or Board. Contributing to and following an effective communication plan with other employees and / or partners engaged by the Company. To assess the principal risks of the Company as regards Marketing efforts and to ensure that these risks are being monitored and managed. to ensure effective internal controls and management information systems are in place to abide by specific internally established control systems and authorities, to lead by personal example and encourage all employees to conduct their activities in accordance with all applicable laws and the Company’s standards and policies, including its environmental, safety and health policies to ensure that the Company has appropriate systems to enable it to conduct its activities both lawfully and ethically to ensure that the Company maintains high standards of corporate citizenship and social responsibility wherever it does business Ensuring that all Financial efforts meet relevant regulatory standards. Staff Management – to ensure that any staff assigned are well managed and always within internal and external human resource guidelines and laws. Community and Public Relations - to assure the Company and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders. To carry out other duties as may be reasonably requested from time-to-time by the Company, Board and / or other related parties, consistent with the skills and experience presented by the Employee. Key Attributes A self-starter with an obsession for great customer service. Goal orientated. Excellent communication skills – both written and verbal. High performer who craves the challenges of career growth and development, and a natural leader with a demonstrable history of coaching and developing others. Engaging, influential and motivating, and have outstanding communication skills. Qualifications Minimum of 1st degree and appropriate experience. MBA preferable
LGT Lightstone is an impact investing initiative to build a global multi-billion dollar direct investing platform focused on scalable businesses that provide access to improved livelihoods, information and services for underserved consumers around the world or promote sustainable resource utilization. LGT Lightstone is part of LGT Group, the private banking and asset management group owned by the Princely House of Liechtenstein. LGT is deeply committed to building LGT Lightstone as a large and relevant global platform that can be the vanguard of impact investing. Headquartered in Zurich with local teams in Latin America, Africa, India, Southeast Asia, China, and the UK, the fund focuses on sectors with investment opportunities in growth markets such as education, health, agriculture, energy, information and communication technologies. Their Africa portfolio currently consists of Copia Kenya, M-Kopa Solar, and City Eye Hospitals. The Role LGT Lightstone is looking to recruit an energetic and ambitious self-starter with outstanding financial and analytical skills. Key Responsibilities Support in the assessment, evaluation and management of potential investments to include industry analysis, macro-economic overview, financial models, and valuation analysis Participate in the preparation of financial models and business plans Assist the deal team in the preparation of information memoranda and due diligence activities Assist the deal team in the preparation of portfolio monitoring reports In addition, the Investment Associate will play a supportive role in improving LGT Lightstone’s internal processes, such as strategy development and execution. The role will be based out of the Nairobi office, with regular travel within East Africa. Requirements 3+ previous work experience in a private equity firm, investment bank, strategy consultancy, or top-tier accounting firm Bachelor’s degree or equivalent from a premier institute; completion or progress with CFA beneficial. Excellent financial, modeling and business analysis skills, conducting financial due diligence, market assessment and valuation Strong communication and social skills and the ability to work within a multi-cultural team environment Strong excel skills and proficiency in MS Office suite East African heritage is preferred
Our client is in the process of acquiring a domestic parcel services company and using it as a platform to build a regional leader in the Courier Express Parcel (CEP) sector. The acquisition target needs an operational turnaround to drastically improve its core B2B business, following which they will launch a new suite of exciting services and technologies to suit a wide variety of B2B, B2C and C2C customer needs in last-mile logistics. The opportunity Our client is looking for an experienced Chief Operating Officer (COO) to oversee the company’s ongoing operations and procedures. You will be the company’s second-in-command reporting to the Chief Executive Officer (CEO), and responsible for the execution of the business strategy – turnaround in the short-term and rapid growth plus increasing excellence in the medium- and long-term. You will maintain control of diverse business operations, so you are expected to be an experienced and efficient leader with excellent people skills, business acumen and exemplary work ethics. Your role A change agent – lead the turnaround effort Implement deep cultural change and modern ways of doing things Carry the wounded and leave behind the dead Drive operational efficiency (fleet opex, resource productivity, and throughput optimization) Convert high fixed cost structures to flexible and variable structures Dramatically reduce leakages, losses and damages An executor – focus on operational implementation Build capabilities required to expand service offerings (X2C, same-day / time-definite, COD, 3PL, etc.) Implement asset-light operating models (franchises, PUDOs, and outsourcing non-core activities) Introduce a data- and metric-driven culture (recording, monitoring, analyzing, actioning, rewarding) Deliver continuous improvement and keep the business performing at its peak A right-hand partner – accept the business as your own Complement the CEO’s experience, style, knowledge base and penchants Lead and oversee the day-to-day operations Focus on the operational details necessary for near-term success Actively contribute in the professional and personal development of direct reports What the company expects from you Wholehearted belief in the board’s and CEO’s leadership Full alignment with the CEO’s vision Both eyes on execution and implementation Humility towards front-line operators What you can expect of the company Rich, clear communication about the strategy True authority, real responsibilities, and clear decision rights Coaching, counselling, and objective recognition of your success Must-haves Proven experience as a COO or relevant role An insatiable drive for true transformation Attentiveness to the smallest details Working knowledge of data analysis and performance metrics Outstanding organizational and leadership abilities Excellent interpersonal and communication skills Bachelors degree; Masters degree is a plus
Our client is a leading global producer of industrial minerals – mainly fillers and pigments derived from calcium carbonate and dolomite – and a worldwide distributor of specialty chemicals. The company provides a wealth of product solutions that contribute to its customers' competitiveness and productivity in multiple industries such as Construction, Printing & Writing, Technical Polymers, Packaging, Food, Personal & Home Care, Pharmaceuticals, Agriculture and Forestry, Water and Energy. With a global presence extending to more than 175 locations in over 50 countries, our client is now looking to increase its presence within the East African market and is seeking an experienced, dynamic and passionate Head of Sales. The Role The Head of Sales will lead and manage all sales activities for the market segment within the region to maximize sales growth opportunities and profitability. S/he will develop suitable business plans and ensure successful implementation to meet the company’s business growth targets. This role reports directly to the General Manager East Africa, with a dotted reporting line to the Sales Director Africa. Key Responsibilities Strategy Development and Implementation Develop, implement and execute sales strategy for the sales segments for the country to achieve the organization's short and long-term sales goals (calcium carbonate products and chemical specialty distribution). Provide close collaboration with local management team and Group Functions to implement and meet country objectives. Sales Management Develop and oversee execution of sales plans for the country. Lead a future sales team within the countries in the Area (East Africa), who can competently achieve marketing business plans, sales budgets, drive top line results, and support and consult the customers in all aspects on their applications. Monitor sales performance for the product segment within the country including volume, price, receivables, and complaints. Provide information to Area, Region and Group management as requested. Communication Conduct and conclude negotiations with customers/principals as directed. Work closely with Group Sales & Marketing and create a collaborative environment for enhancing sales growth for the product segment and new products within the country / countries. Develop and manage high level and strategic account interaction. People Management In conjunction with Human Resources, hold responsibility for the development of sales management and staff within the assigned country / countries, to include recruitment, training and development, promotion, succession planning, and compensation to meet the company’s business growth plans. Performance Measures Sales (Price, Volume, Terms) Gross Profit (over standard cost) % of new business/total sales Direct sales cost Account receivables Working Relationships Internal Contacts General Manager Customer Service Logistics Finance External Contacts Customers / Key Customers Principals Required Experience University (Degree or Diploma) in Business, Engineering or Science disciplines. 5+ years of experience in sales roles for a similar industrial business/industry. Technical and/or sales experience in Industrial Minerals and/or Chemicals. Knowledge, Skills and Abilities Active “hands-on” sales approach with a high level of energy. Excellent interpersonal skills, cultural sensitivity, and social competence. Ability for planning, development and execution of sales & marketing strategies/business plans. Strong entrepreneurial spirit. Highly motivated and results orientated person, perseverant, and able to work with limited daily supervision. Excellent command of both oral and written local language and English are required. Good command of both oral and written additional language is beneficial. Ready to travel (about 40/50% within the country and occasionally beyond).
Brenntag is the global market leader in chemical and ingredients distribution. The Germany based international company manages complex supply chains for both chemical manufacturers and consumers by simplifying market access to thousands of products and services. It combines a global network with outstanding local execution. Therefore, Brenntag is the industry’s most effective and preferred channel to the market for partners – really living its philosophy: “ConnectingChemistry”. Brenntag operates a global network with more than 580 locations in 76 countries. With its global workforce of more than 16,600 employees, the company generated sales of EUR 12.6 billion (USD 14.8 billion) in 2018. Brenntag East Africa is currently looking for a Business Manager- Life Science to oversee: The strategic development of Brenntag’s position in the relevant region The management of sales forces in the region Portfolio management (review and expansion) Business responsibility (EBITDA/ CM-level, working capital) Working capital responsibility (Accounts Receivables) Being an expert in relevant markets Responsibilities Develop and build commercial teams within a culture of commercial excellence. Develop and implement commercial strategy for Life Science (LS). Budget, order management, procurement of specific products (LS), stock (LS products), leadership responsibility and strategy. Expand LS product and supplier portfolio in East Africa as well as leverage complete Brenntag EA offering (products, services, and solutions). LS product management and LS for other industries/Key Account responsibility for those products. Leading and coordinating tender processes and submissions. Provides leadership and direction with respect during interactions with suppliers. Leads process development and development of commodity strategies. Daily revision of margins to optimize profits. Manage global key accounts in line with Brenntag Global Key Accounts team. Drive to match Group KPI’s: EBITDA/WC (company) Gross Profit (industry) Sales and Logistic Costs Develop and build commercial teams within a culture of commercial excellence. Health, Safety, Development and Compliance: Embrace and live out Brenntag values, vision, and policies. Conduct business in line with Brenntag’s Code of Business Conduct & Ethics. Actively contribute to a good working environment by adhering to laws, regulations, agreements, internal instructions, policies and values related to our working environment. Qualifications, Skills & Experience Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience with 10+ years of relevant experience. Life sciences (food, cosmetics, pharma) business management experience essential. Relevant network of contacts in the life science distribution domain. Hands on experience with sales management and process management. System knowledge such as SAP and CRM tools. In-depth knowledge and understanding of key account management, commodity trading, and sales management. Ability to understand the complete commercial pipeline and resolve issues in any area. Good understanding of IT concepts and integrated business applications. Strong knowledge in all areas of import / export, regulatory and logistics management. Excellent analytical, negotiation and problem resolution skills. Strong communication and presentation skills. Able to resolve complex issues & problems internally and externally. Sound chemical process knowledge and understanding. Significant skills required in multi-tasking and time management. Ability to effectively lead, manage, train and motivate a diverse group of managers and employees. Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers. Ability to maintain external contacts with customers, consultants, association and other companies’ for benchmarking and networking. Able to work effectively cross- functionally and with other sites to achieve objectives. Special Requirements Regular travel will be required.
Rendeavour is an urban land developer with a total land bank in excess of 30,000 acres across Nigeria, Ghana, Kenya and the DRC. Rendeavour is developing city-scale mixed-use sites. Tatu City is a 5,000-acre, mixed-use development with homes, schools, offices, a shopping district, green areas, a sport & entertainment complex and manufacturing area for more than 150,000 residents and tens of thousands of daily visitors. Schools and businesses are already open at Tatu City, and a range of houses is under construction to suit all incomes. Tatu City represents a new way of living and thinking for all Kenyans, creating a unique live, work and play environment that is free from traffic congestion and long-distance commuting. Rendeavour is looking to strengthen its core Kenya team with the hiring of a talented and experienced analyst/associate. Responsibilities Financial and commercial analysis of new land sales, new development projects, joint ventures and other business opportunities presented for approval by senior management. Creating high quality presentations and reports for senior management. Contributing to strategy development and implementation in relation to new businesses such as utilities and top structure development. Creating and maintaining financial models for the core land business. Upgrading and maintaining utility business models (including power, water and telecoms). Contributing to strategic capital raising initiatives through engagement with banks and investors. Contributing to deal origination and execution across the business. Assisting with preparation and coordination of annual business plans. Assisting with preparation and coordination of monthly management reporting. Other ad hoc tasks. Requirements Skills & Experience Very strong analytical skills. Strong written and verbal communication skills, with a proven ability to present information clearly in a report or presentation to senior management. Excellent financial modeling skills. Good understanding and ability to apply basic concepts in finance and economics. Excellent attention to detail. Mature, pragmatic and flexible approach, good commercial judgment. Team player with good interpersonal skills. Rigorous and organized. Experience of working effectively in a multicultural environment. Personal Characteristics Highly intelligent Exceptional work ethic Self-driven Resilient Result-oriented
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