Fenix International is a technology company whose mission is to transform their customers’ quality of life through disruptive innovation in energy and financial services. Their flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable installments from just $0.19 per day. They use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans. In 2017, Fenix announced that it was joining forces with ENGIE, one of the largest energy companies in the world. Fenix will operate as an independent company within the ENGIE group. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to millions of off-grid customers across Africa in the next 5 years. The Role The Writer is responsible for internal and external communications within Fenix. He or she will play a key role in developing and executing strategic and operational communications materials that support the company’s mission to bring life-changing products and financial services to millions of customers. In particular, the Writer will work closely with Fenix CEO, Lyndsay Handler, in her strategic internal and external communications. These initiatives will position Fenix as the market leader within the industry, support growth within new and existing markets and maintain the Fenix culture through exceptional internal and external communications. Key Responsibilities Fenix CEO Communications Work closely with CEO, creating written content on her behalf for several different audiences and initiatives including: Press releases, statements and articles Communications with key stakeholders including ENGIE, Friends of Fenix, Industry bodies etc. Internal emails and announcements. Letters to Government Officials. Talking Points for interviews, speeches, presentations. Social Media posts. Crisis management communications. Other Responsibilities Create and execute written communication initiatives to better engage, inform and inspire the Fenix Family and the wider world, positioning Fenix as the market leader in renewable energy. Support the Fenix leadership team with writing internal and external communications, to ensure messages are accurate, clear and aligned with Fenix’s business strategy. Support the creation and execution of PR objectives including collaboration with their PR agency and follow up with press opportunities to maximize coverage. Contribute to increasing communications capability for local country leadership through implementation of best practices, how-to guides, templates, Fenix tone of voice, etc. Keep up to date with trends in energy, Africa, competitors, and related industries, sharing content as necessary. Support social media objectives by generating engaging, thought provoking content to be shared across Fenix and leadership social media channels. Be an active advocate for the Fenix culture across all Fenix markets to inspire commitment to their values and ensure they all work as a “Fenix Family”. Collaborate with Fenix country marketing and communication teams to coordinate and provide support for communication campaigns, announcements, global team events etc. Take responsibility for written material to communicate with the wider “Friends of Fenix” network to ensure they are kept up to speed on the latest developments in Fenix. Play a key role in crisis communications to protect the Fenix Brand and minimise any possible impact on company reputation. Support large-scale internal communications projects such as conferences, industry events and other initiatives from design to execution. Requirements Exceptional verbal, written, and visual communications skills; should be able to write in the voice of others. Minimum experience of 5 years in communications, journalism or public relations, ideally at a startup or PR firm. Preferably a bachelor’s degree in Public Relations, Marketing, Communications, Business Management, Government, Journalism, English, or related field. Proven ability to adapt writing tone for different audiences and communications strategies. Highly innovative and collaborative, with excellent interpersonal skills; excited to collaborate with individuals ranging from their CEO to their rural customers. Excellent project management skills paired with great attention to detail. Passion for Fenix’s mission, customers. Fluency in French is preferable. Love of Africa is a must. Additional nice to have: French speaking. To Apply Alongside your CV please submit at least one writing sample. You can submit something you think reflects your voice, or submit multiple samples to demonstrate your range of writing audiences and tones. It’s up to you! But please give us at least one.
Fenix International is a technology company whose mission is to transform their customers’ quality of life through disruptive innovation in energy and financial services. Their flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable installments from just $0.19 per day. They use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans. In 2017, Fenix announced that it was joining forces with ENGIE, one of the largest energy companies in the world. Fenix will operate as an independent company within the ENGIE group. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to millions of off-grid customers across Africa in the next 5 years. Key Responsibilities Internal & External Communications Take lead in identifying, developing and rolling out communications initiatives to better engage, inform, and inspire employees globally. Create and execute PR plans and materials including relationship management of PR agency. Manage journalists and production companies enquiries, interview requests and field visits. Manage social media channels for Fenix and create guidelines and best practices for Fenix countries. Manage the suite of Fenix media assets, including imagery, raw video footage and other documents. Coordinate with ENGIE on corporate communications initiatives featuring Fenix, such as conferences, events, annual reports, newsletters etc. Support large-scale internal communications projects such as newsletters, events and other initiatives. Be an active advocate for the Fenix culture across all Fenix markets to inspire commitment to their values and ensure they all work as a “Fenix Family”. Brand Management and additional communication support Play a key role in the communication of Fenix brand, ensuring the vision, look, and feel of Fenix is maintained in all written and visual material. Provide best practices to Fenix countries on communications strategy and execution. When necessary, step in to support local Country Managing Directors and Country Leads with communication support, especially in the event of a crisis. Support crisis communications and media issues to protect the Fenix brand and minimise any possible impact on company reputation. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity. Requirements Minimum experience of 3 years in communications or public relations, ideally at a start-up or PR firm. Bachelor’s degree in Public Relations, Marketing, Communications, Business Management, Government, Journalism, English, or related field. Exceptional verbal, written, and visual communications skills; should be able to write in the voice of others. Highly innovative and collaborative, with excellent interpersonal and influencing skills; excited to collaborate with individuals ranging from their CEO to their rural customers. Experience developing internal communications strategies, channels, and events. Familiarity and experience managing social media channels. Self-starter and ability to work independently. Excellent project management skills paired with great attention to detail. Passion for Fenix’s mission, customers across Africa. Additional nice to have: French speaking. To Apply Alongside your CV please submit at least one writing sample. You can submit something you think reflects your voice, or submit multiple samples to demonstrate your range of writing audiences and tones. It’s up to you! But please give us at least one.
AMI is an entrepreneurial African social enterprise pioneering a scalable approach to workplace learning for Africa. AMI combines cutting-edge technology, world-class content, experiential workshops and an innovative peer accountability process, helping groups of managers, professionals and entrepreneurs apply what they learn on the job to drive performance and build their organizations. AMI is expanding rapidly. They have successfully raised investment, established offices in Nairobi and South Africa, engaged clients across the continent, and reached over 20,000 people through 70 programmes in 11 countries. AMI has the opportunity to expand into Rwanda to deliver a large project to train supervisors and entrepreneurs in the hospitality sector. The programme, funded by a high-profile foundation, will leverage AMI’s tried-and- tested blended learning methodology to empower young people in Rwanda who want to advance their career or build their businesses in the hospitality and tourism sector. The Country Manager will oversee the entire programme while also setting up AMI’s presence in Rwanda more broadly. S/he will be responsible for setting up an office in Kigali, hiring and building the team, developing their client base, and establishing processes by which AMI could expand into other countries more rapidly in future. This is a chance for an outstanding entrepreneurial leader to be part of Africa’s transformation, and to help shape, build and scale one of the continent’s most innovative social impact businesses. The Role The Country Manager – Rwanda must be a practical leader with a proven track record of working with high-growth entrepreneurial businesses in Africa. The successful candidate will be part of a dynamic international team, and will lead execution of AMI’s strategy and drive growth on the ground in Rwanda. They are looking for someone with an impressive track record in sales and general management. Leadership experience at a senior level in a high-growth entrepreneurial environment is a must, and experience with learning and development, management education and training or enterprise development is strongly preferred. The candidate must be based in, or willing to relocate to Kigali. A | Hospitality Sector Project – for the Rwanda project, the successful candidate will play several key roles: Research: Review research conducted by AMI learning team (and external consultants) and identify where it needs to be refined to identify the specific niche focus of this programme. Partnerships: Build industry partnerships to ensure content relevance, support from employers (to allow their staff to take part in the programme), and for eventual placement of participants in practicums. The project will likely also use a local training provider to deliver the in-person workshops, and this partnership will need to be well managed. Managing complex programme / initiative partnerships and key regional, national, and international stakeholders. Learning design: Work with AMI’s learning team (and external consultants) to design a high-impact blended learning programme, using AMI’s platform, content methodology and train-the-trainer facilitator approach. This will include coordinating the work of the learning team, ensuring deadlines and deliverables are met and ensuring consultation and input is received from the Chief Learning Officer and Chief Product Officer. Design impact framework to measure success. Define all key metrics and success measures including assessing impact of learning interventions, quality of facilitation and detailed metrics on role types and placement. Project planning: Develop a detailed project plan, including resource allocation. Manage additional hiring needs. Oversee all timelines and ensure completion and high standards. Content development: Work with AMI’s content team and external learning consultants to develop a series of engaging online courses and accompanying learning material for use in the programme. Programme management: Oversee implementation of the learning programme, including logistics management, and developing a process for and managing the recruitment, training and quality assurance of facilitators. Managing participant outreach including identifying participants and managing entry in to the programme. Reporting: Ensure all project deliverables are met, and key assumptions are tested. Manage all reporting and recommendations for stakeholders. B | Leading Rwanda – in addition to managing the Rwanda project, the successful candidate will also lead their expansion into Rwanda. Leadership Represent AMI at a senior level in Rwanda. Lead the Kigali-based team serving the region, including day-to-day management. Identify staff requirements and manage the hiring, training and on-boarding process. Maintain and improve HR systems, policies and processes, including contracts, compensation and benefits. Drive team performance and manage performance reviews. Business development Develop strong AMI presence and B2B client base in Rwanda. Lead development of new strategic partnerships in Rwanda, including with organisations engaged in entrepreneurial development and youth employability. Oversee client management and project implementation. Oversee contract negotiation, pricing and invoicing of clients. Oversee local marketing of AMI brand in Rwanda. Operations & financial management Register and set up AMI as a business/legal structure in Rwanda. Oversee general office management, including rental and utilities agreements as well as procurement. In consultation with colleagues in other regions, maintaining and improving systems for delivering outstanding customer service to their online customers and offline partners. Overseeing management of AMI events, as and when required. Working with external providers and the bank to manage and monitor book-keeping, payments, invoicing, payroll and all financial management for AMI Rwanda. Arrange where appropriate for accreditation with the local country authorities. Skills and Attributes Ability to think strategically and creatively, and to execute methodically. Outstanding commercial savvy and negotiation skills, with an eye for opportunity and a knack for closing a deal. Ability to create order from chaos. Thrives in a fast-paced, entrepreneurial environment but able to design and implement effective structures and policies. Enthusiasm and commitment for AMI’s vision of transformation through skills development. Outstanding Project/Programme Management skills at a very senior level. Strong research & analytical skills - ability to understand and analyse different sectors. Strong understanding of work-based competencies. Ability to break down job roles within sectors and to identify training and development needs. Strong learning design skills. Ability to design a learning programme that leverages AMI’s existing methodologies but meets the training needs of a specific sector and the learning styles of their target participants. Outstanding communication skills – both written and verbal. Ability to build partnerships with stakeholders at an executive level, and to write concise and engaging programme reports. Decision making & problem solving skills – ability to identify and resolve problems and generate alternative solutions. Driven, independent, self-motivated, results-focused and able to take full ownership of a large programme. Unflinching attention to detail. Outstanding organizational and administrative skills. Ability to communicate clearly and persuasively. Excellent presentation skills. Work well with people. Proven ability to build and lead a team, motivate staff, manage performance and drive delivery. Ability to work as part of a close-knit and collaborative cross-border leadership team. An unwavering commitment to AMI’s values of excellence, innovation, accountability, caring and integrity. Willingness to engage in robust debate alongside deep respect for others. Absolutely rock-solid integrity. Qualifications and Experience Experience working in a leadership role in an entrepreneurial or high-growth environment in Africa (essential). Experience in management education, corporate training or enterprise development sector, ideally in programme design (strongly preferred). Experience in sales, business development, business operations and financial management, including managing budgets and KPIs (essential). Experience managing large programmes and budgets of several hundred thousand dollars (essential). Experience working with a social business or enterprise (preferred but not essential). Masters degree (MBA preferred) or equivalent experience. AMI will consider candidates from any country, but must be willing to live and work in Rwanda and be free to travel elsewhere in Africa.
Twiga Foods is a supplier of FMCG and Fresh Fruit and Vegetables (FFV) to vendors in urban African markets. They provide cashless B2B system to serve a distribution network of kiosks, small scale vendors, mama mbogas and more. Their goal is to make high quality goods easily accessible to vendors at a more reasonable cost. The Role They are looking to recruit a ?Senior Manager - MCommerce ?to drive efficiencies and results across their sales process, strategy, growth and MCommerce platform. This is a data-driven change management role, and the ideal candidate must be a self-starter with senior management level experience in cross functional teams - sales and tech. You’ll succeed in this role if you enjoy building things from the ground up; you understand the balance between short-term needs and long-term investments and if your working style is goal-driven, commands instinct?, and is decisive. Responsibilities Customer Experience Build a customer journey that identifies and quantifies key factors for customer success. Design and Implement a delivery system that achieves a seamless order and delivery experience for the customer. Manage all elements of customer satisfaction by providing after sales services and overseeing incoming queries and complaint resolutions. Sales Drive targets, ensure consistent sales goal setting processes, design sales incentive plans, partner with cross-functional teams and sales leadership. Develop a prioritized project roadmap to achieve a new and to revamp the existing sales management processes and systems. Manage the growth funnel in terms of customer acquisition, activation, retention, referral and revenue. Develop an integrated MCommerce route to market strategy. MCommerce Platform Oversee MCommerce platform adoption across stakeholders. Develop and implement a strategy that drives organic customer generated orders on the platform Analyze platform generated user insights to inform strategy. Leadership & Mentoring Provide guidance, mentorship, and leadership to the sales team, enabling them to improve their processes and procedures both internally and customer-facing. Design a customer service agent training program. Does This Sound Like You? Senior leadership experience in MCommerce or ECommerce organizations working cross-functionally with Sales and Tech. Desire to take initiative; lean in with your team; thrive on change and comfortable with ambiguity. Strong communication & interpersonal skills. Strong organizational, analytical, and problem-solving abilities. Strong MCommerce acumen and knowledge of best practices.
Azuri Technologies Ltd. headquartered in the United Kingdom, is a leading provider of PayGo solar power systems for rural off-grid customers. Azuri has operations in 5 countries in sub-Saharan Africa deploying small home lighting systems to rural users. The PayGo business model transforms the affordability of entry-level power for their customers and adoption is growing rapidly. Azuri is now actively developing products that move up the ‘energy escalator’ starting with PayGo TV using solar, combined with satellite/Digital TV equipment and content packages. To date, the company delivered more than 150,000 pay as you go solar power systems and is continuing to grow aggressively. The Role One of Azuri’s strong pillars is the Distribution strategy in partnership with external partners which Azuri has developed over the last five years and codified in significant detail. As the distribution processes continue evolving plus rolled out in new markets continued codification will be required. In addition, pragmatic audits will be required to assess to what extent the current processes are working and suggest adjustments plus project management of the implementation. Accountabilities Documenting the distribution process in a way that it can be used by people at every level in the organization from management down to implementers (e.g. call center). Ties in closely to the functions of the Training Manager Audit of distribution practice against the processes. Are the processes being followed? What is missing? What needs to be added? What needs to change? Provides input to Service Platform Development function on tools Working closely with EA Distribution Director to define the effectiveness of the distribution process Attributes A highly organized, detail-focused person with an understanding of building and maintaining process Excellent interpersonal skills – ability to work with partners and others to engender trust and collect accurate, reliable information Prepared to PERSONALLY create process documents Numerate with the ability to monitor trends in performance in relation to processes Self-motivating and self-organized. Able to plan and deliver high level goals personally, without a supporting team Ability to challenge and debate issues of importance to the organization Ability to look at situations from several points of view Persuasive with details and facts Ability to understand and jump from the very large “bird’s-eye-view” picture down to the granular, customer level view. High comfort level working in a diverse environment Requirements Degree level educated; MBA not a pre-requisite but may be useful Extensive HANDS ON experience of B2C distribution operations and operational control procedures (5 years plus)
Azuri Technologies Kenya Ltd, with global headquarters based out of Cambridge, UK, has an ambition to deliver a revolutionary PayGo solar power technology and business model to off-grid emerging markets, enabling users to benefit from clean renewable energy and simultaneously reduce their energy spend. The company has successfully set up in multiple countries in Africa deploying home lighting systems to rural users. The Role Azuri Kenya’s Data & Services Manager has two main roles: Managing the specification, execution and management of offline distribution tools (designed/build/codified by HQ) Managing the collection and analysis of distribution data from the tools and surveys (overseen/reviewed by HQ) You will report to Azuri’s East Africa Operations Manager as most tools and data are handled by their Calls and Service Centre(s), but work closely with Azuri’s Services Team and Data Team in UK HQ. Azuri HQ are responsible for designing and developing services that improve distribution efficiency/cost and customer experience. And leading the collection and usage of data to guide decisions, from financial to agent tasks. You will be their hands, eyes and ears on the ground, to ensure the right tools and data is developed and used. The ability to see both the big and small picture is crucial. The ability to work well with little or no supervision goes without saying. The position requires a candidate who is ambitious, disciplined, organized, driven, and above all, technical and analytical. Responsibilities Data Management: Feed into process design from a data/tool perspective Manage data collected on offline forms and sheets Improve and fix data collection tools in collaboration with HQ Ensure data collected is of the right type and quality Surveys & Research: Scope requirements for ad-hoc data collection Develop tools for ad-hoc data collection in collaboration with HQ Analyze regular and ad-hoc data collected Reporting: Draw insights from analysis and present recommendations to stakeholders Debug existing reports and stabilize for automation as Dashboards Dashboards: Develop Dashboards to improve visibility in collaboration with HQ Update and share Dashboards across the business Metrics & KPIs: Support HQ calculation of, and share metrics and KPI's across the business Collect feedback on trends and share across the business Qualifications Superlative Microsoft Excel and Google sheet/form skills, (other skills such as expertise with Tableau, Microsoft Power BI, etc. may be an advantage) Commitment to renewable (solar) energy and increasing access to electricity for Kenya’s off-grid markets preferred At least 2 years of experience in data analysis, if not data science Excellent communication skills both verbal and written Demonstrated leadership and vision in managing staff groups and major projects or initiatives – and being able to do so remotely Excellent interpersonal skills Open to direction and collaborative work style and commitment to get the job done Ability to challenge and debate issues of importance to the organization Ability to look at situations from several points of view Persuasive with details and facts Ability to understand and jump from the very large “bird’s-eye-view” picture down to the granular, customer level view. High comfort level working in a diverse environment
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