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Chief Operations Officer

Chief Operations Officer

Client:  Future Hotels

Sector: Hospitality

Requirement: Chief Operations Officer

The Client Future Hotels owns and manages the award winning, luxury Safari lodge Finch Hattons based in Tsavo West National Park. The lodge is part of the Mantis Collection, a collection of privately owned luxury boutique hotels and eco-escapes spanning all continents. Established in 1992, the camp was refurbished in 2015 and has earned an outstanding reputation for luxury and service, both locally and internationally.

The Challenge With Finch Hattons recently refurbished, Future Hotels were looking to bring on board a dynamic and passionate COO to manage general operations of the lodge, with a focus on sales and marketing both locally and internationally. As a boutique, luxury lodge, the COO needed to have a deep understanding of high-end properties, the opportunities and challenges present, and marketing strategies to target the right clientele.

The Results KCH searched and assessed candidates to find that magical combination of passion, experience and understanding. Future Hotels needed someone who was hands-on and able to execute, but still able to take a step back and look at the overall picture; someone who understood what luxury meant, and how to position the brand correctly in international markets to drive revenues. Grace, a Kenyan who had come home, was the perfect mix of passion and smarts. She had worked internationally for several exclusive golf clubs, and already had a few years of translating that experience to the local market. She was excited to join a smaller team, where she could really drive change and see the impact of her efforts, without the long decision-making process and bureaucracy of a larger organization.