General Manager, Medical Insurance

General Manager, Medical Insurance

Client:  Jubilee Holdings Limited

Sector: Insurance

Requirement: General Manager, Medical Insurance

The Client Jubilee Insurance Ltd. was established as the first incorporated Insurance Company based in Mombasa in August 1937. They have since spread their wings and sphere of influence as the No. 1 Insurance Company in the region with offices in Kenya, Uganda, Tanzania, Burundi and Mauritius and are recognized as the largest Composite Insurer in East Africa with over 450,000 clients.

The Challenge Ahead of the expected changes in regulation, Jubilee was splitting their Kenyan business into three separate companies – life insurance, medical insurance and general insurance, each with its own Head of Department. For their Medical Insurance division, they needed an innovative, process-driven GM that would help them streamline their outdated and inefficient operational processes. With the company also undergoing a transformation process to remain competitive and relevant, the GM would also lead innovation and change management for the division.

The Results To ensure a comprehensive search process was conducted, KCH reached out to and assessed candidates in the local markets, diaspora based in international markets, and potential candidates coming from outside the industry but with the required skillset. Dr. Patrick Gatonga was the ideal candidate. A doctor by training, Patrick had an exceptional academic track record and work experience across multiple countries in Africa and the Middle East. He began his career in health program management, then gained critical skills as one of the first hires at McKinsey and Company in Kenya. KCH knew that he was looking for a C-level role within Health Insurance, where he could have the ability to influence and improve a space he felt he could use his training and skillsets to really make an impact. This role with Jubilee provided him with just that.